Contact Us

Contact Us
Hours Monday to Friday
10AM to 6PM

As a web-exclusive store, we can be contacted via email only.

We respond to all queries within 24 hours and prioritise by urgency.

If your query is regarding the delivery of an order, please ensure you are aware of our 1 - 7 working day turnaround from order to door. Lead times depend on whether a product is personalised, the type of personalisation and busy periods, especially in the holiday seasons.

Payment Queries

Sales & Returns:

Contact Form

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We make the ordering process as simple as possible by allowing you to personalise your items directly on the product page. If you're unsure whether we can use certain special characters, just ask! ×
Add items to your wishlist when you create an account and you can order them at a later date or keep an eye on products that might be out of stock when you first spot them. ×
We use Paypal for all payments, making the checkout process a piece of cake. No need for a Paypal account, simply pop in your card details and you're good to go! ×
We offer hundreds of exclusive products unique to I Think You're Special and handmade in our craft store. Check out the gorgeous 'ITYS Range' amongst the hundreds of other items we have for sale. ×