As a customer of I Think You’re Special we understand that sometimes an item may be returned. Due to the nature of our business wherein most items are personalised, we have special terms for our Returns Policy.

Note that customers are responsible for P&P charges on return of their purchase.

We promise to offer full or part refunds / replacements for the following reasons:

  • The item is not personalised and not to your taste so is returned to us in new and unused condition.
  • The item is incorrectly personalised with a spelling mistake that is due to the fault of ITYS (photos required) *
  • The item was damaged in transit or is faulty (photos required)

* Spelling errors or mistakes on personalised items qualify for a refund or free replacement only if the error is with I Think You’re Special Limited. If you have submitted the incorrect spelling during your initial order, a replacement must be purchased using the usual ordering process. We try our very best to catch every mistake and flag it with our customers before personalisation begins, but this is never guaranteed.

Please Note: We cannot under any circumstance accept any return for personalised items that are no longer required or are not to the taste of the person the item has been gifted to. Once an item is personalised it becomes unique to you and cannot be returned to us. This does not affect your statutory rights.

You can contact I Think You’re Special by email regarding any return or faulty item using the address If an item needs to be returned, we will provide you with the address of where to send the item and a reference number to include in the packag

If an item is faulty or has been damaged in transit and a clear photo is provided to show this, a replacement will be issued without any need to return the item to us.

We make the ordering process as simple as possible by allowing you to personalise your items directly on the product page. If you're unsure whether we can use certain special characters, just ask! ×
Add items to your wishlist when you create an account and you can order them at a later date or keep an eye on products that might be out of stock when you first spot them. ×
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We offer hundreds of exclusive products unique to I Think You're Special and handmade in our craft store. Check out the gorgeous 'ITYS Range' amongst the hundreds of other items we have for sale. ×